FAQs

Frequently Asked Questions

At Bubu Atelier, we partner with trusted couriers to deliver your pieces with care. Once your order is confirmed, we prepare it with meticulous attention within 24-48 hours. You'll receive tracking details via email so you can follow your package's journey to your door.

Shipping costs vary depending on your chosen courier and location, which you'll see clearly at checkout. We're delighted to offer complimentary shipping on domestic orders over $67 AUD—our way of celebrating your support of Bubu Atelier. We are currently working on making international shipping more affordable.

Delivery timeframes depend on your selected courier and will be displayed during checkout. Most orders arrive within 5-10 business days domestically while international orders typically take 10-21 business days.

After your purchase, we'll email you a tracking link that connects directly to your chosen courier. You can monitor your package's progress in real-time and know exactly when to expect your Bubu Atelier pieces.

We understand plans change. If your order hasn't been dispatched yet, we're happy to help with modifications or cancellations. Once dispatched, unfortunately we cannot make changes, but our team will do their best to assist—just reach out to us.

Your satisfaction is our priority. If your order goes missing, we'll arrange a replacement if available. Should the item be sold out, we'll provide a full refund. Contact our team immediately if this occurs.

We take great care in packaging every piece, but accidents happen. If your order arrives damaged, please provide photos as evidence, and we'll arrange a replacement or full refund promptly.

Yes, you can update your address before we dispatch your order. Once your package is on its way, the address is locked in. If you need to make changes, contact us as soon as possible—we'll do our best to help.

Absolutely! Bubu Atelier ships worldwide. We work with international couriers to bring our collections to customers across the globe. Shipping costs and timeframes vary by destination.

International orders may be subject to customs duties and import taxes depending on your location. These fees, if applicable, will be calculated and displayed at checkout so there are no surprises.

Absolutely! Simply add a note to your order, and we'll skip the invoice and beautifully wrap your gift instead. It's our pleasure to help make your gift extra special.

We're currently available at our website only. This allows us to maintain the quality that defines Bubu Atelier.

Do you offer refunds or exchanges?

We offer a 14-day money-back guarantee from the day your package arrives. As an independent studio creating each piece in small batches, this 14-day policy helps us keep our handmade production sustainable and our inventory fresh.

Items must be unworn, unwashed, and in their original pristine condition to qualify for a full refund. Return shipping can be arranged upon contacting our support.

Yes, we offer a 14-day money-back guarantee starting from the date your order is delivered. To qualify for a full refund, items must be in pristine, unworn condition.

As an independent atelier, unfortunately we are unable to cover return shipping costs. We kindly ask that customers arrange and cover their own return postage. We're happy to provide return instructions to ensure your pieces arrive safely.

Once we receive and inspect your return, we process refunds within 24 hours. Please allow additional time for your financial institution to credit the funds back to your account, as this varies by bank.

Upon receipt and inspection of your return, we process refunds within 24 hours. The timeline for funds to appear in your account depends on your bank's processing procedures.

Atelier Inquiries

Handcrafted in Sydney, Australia, Bubu Atelier was born out of a desire to create honest, functional pieces that validate your everyday emotions. Each piece is thoughtfully made in small batches, designed to be your portable safe space wherever you go.

We accept all major credit cards, digital wallets, and secure payment methods to ensure a seamless checkout experience. Your transaction is protected with industry-leading encryption, allowing you to shop with complete confidence.

We understand that investment pieces deserve flexible options. We offer installment payment plans through select partners, allowing you to acquire your desired pieces while maintaining your financial comfort. Please contact us for details on current payment arrangements.

Applying a promotional code is effortless. Simply enter your code in the designated field during checkout, and your discount will be applied automatically to your order total. If you encounter any difficulties, our team is here to assist you.

We're here to help. If you've missed applying a promotional code, please reach out to our customer service team with your order details. We'll be delighted to assist and ensure you receive the benefit of your offer.

All our pieces are priced in Australian Dollars (AUD). We're based in Australia, and this reflects our commitment to transparency and fair pricing for our valued collectors worldwide.