FAQs

What materials do you use?

We use premium 100% cotton sourced exclusively from responsible and sustainable suppliers. Each fabric is carefully selected for its quality, durability, and gentle touch on delicate vinyl—ensuring your Labubu's outfits maintain their elegance wear after wear while supporting ethical manufacturing practices.

Each piece is meticulously hand-stitched with care, never mass-produced. We craft every outfit in limited quantities, with finishing touches completed entirely by hand to ensure exceptional quality. Once a collection is gone, it's truly gone—making each piece a treasured addition to your collection.

Our commitment to detail shines through in every stitch. We source only the finest materials and employ hand-stitching techniques that machines simply cannot replicate. This meticulous craftsmanship creates structured pieces that beautifully complement the luxury aesthetic of your designer collection.

We believe in offering accessible luxury that's both responsible and built to last. Quality craftsmanship and sustainable practices are at the heart of everything we create. Your satisfaction is our priority, and we stand behind every piece we make.

Our choice of premium materials, velcro-free design, and exceptional craftsmanship work together to create pieces that endure. We recommend following our care instructions to maintain the beauty and longevity of your Bubu Atelier pieces.

Yes! We provide detailed care instructions with every order. Gentle hand washing and proper storage will keep your pieces looking beautiful for years to come. We're always happy to answer any care questions.

Unfortunately, we don't offer wholesale or bulk discounts as each collection is crafted in limited quantities. This exclusivity is what makes every Bubu Atelier piece special. Once a collection sells out, it's gone for good.

Absolutely! Simply add a note to your order, and we'll skip the invoice and beautifully wrap your gift instead. It's our pleasure to help make your gift extra special.

No, we're exclusively available through our website. This allows us to maintain the quality and exclusivity that defines Bubu Atelier.

Yes, we do! Custom orders require a 50% non-refundable deposit. The final price is determined based on the materials used, design complexity, and craftsmanship hours required. We'd love to create something special for you.

Frequently Asked Questions

At Bubu Atelier, we partner with trusted couriers to deliver your pieces with care. Once your order is confirmed, we prepare it with meticulous attention within 24-48 hours. You'll receive tracking details via email so you can follow your package's journey to your door.

Shipping costs vary depending on your chosen courier and location, which you'll see clearly at checkout. We're delighted to offer complimentary shipping on orders over $99 AUD—our way of celebrating your support of Bubu Atelier.

Delivery timeframes depend on your selected courier and will be displayed during checkout. Most orders arrive within 5-10 business days domestically, though express options are available. International orders typically take 10-21 business days.

After your purchase, we'll email you a tracking link that connects directly to your chosen courier. You can monitor your package's progress in real-time and know exactly when to expect your Bubu Atelier pieces.

We understand plans change. If your order hasn't been dispatched yet, we're happy to help with modifications or cancellations. Once dispatched, unfortunately we cannot make changes, but our team will do their best to assist—just reach out to us.

Your satisfaction is our priority. If your order goes missing, we'll arrange a replacement if available. Should the item be sold out, we'll provide a full refund. Contact our team immediately if this occurs.

We take great care in packaging every piece, but accidents happen. If your order arrives damaged, please provide photos as evidence, and we'll arrange a replacement or full refund promptly.

Yes, you can update your address before we dispatch your order. Once your package is on its way, the address is locked in. If you need to make changes, contact us as soon as possible—we'll do our best to help.

Absolutely! Bubu Atelier ships worldwide. We work with international couriers to bring our collections to customers across the globe. Shipping costs and timeframes vary by destination.

International orders may be subject to customs duties and import taxes depending on your location. These fees, if applicable, will be calculated and displayed at checkout so there are no surprises.

Do you offer refunds or exchanges?

We stand behind the quality of our creations with a 14-day money-back guarantee. To be eligible for a full refund, items must be returned in pristine, unworn condition. Please arrange return shipment at your earliest convenience.

We offer a 14-day return window from the date of delivery. To qualify for a full refund, your piece must be returned in its original, unworn state. We appreciate your care in preserving the integrity of our designs.

Yes, we offer a 14-day money-back guarantee on all purchases. Please note that only items in pristine, unworn condition are eligible for a complete refund.

As an independent atelier, we are unable to cover return shipping costs. We kindly ask that customers arrange and cover their own return postage. We're happy to provide return instructions to ensure your pieces arrive safely.

Once we receive and inspect your return, we process refunds within 24 hours. Please allow additional time for your financial institution to credit the funds back to your account, as this varies by bank.

Upon receipt and inspection of your return, we process refunds within 24 hours. The timeline for funds to appear in your account depends on your bank's processing procedures.

Atelier Inquiries

Bubu Atelier is proudly based in Australia, where our creative vision comes to life. We craft each piece with meticulous attention to detail, drawing inspiration from our vibrant local community while serving collectors worldwide.

Our designs are thoughtfully crafted to fit Labubu and other Pop Mart characters of similar proportions. The versatility of our pieces means you can curate a complete wardrobe across your collection, allowing each character to express their own distinctive style.

We accept all major credit cards, digital wallets, and secure payment methods to ensure a seamless checkout experience. Your transaction is protected with industry-leading encryption, allowing you to shop with complete confidence.

We understand that investment pieces deserve flexible options. We offer installment payment plans through select partners, allowing you to acquire your desired pieces while maintaining your financial comfort. Please contact us for details on current payment arrangements.

Applying a promotional code is effortless. Simply enter your code in the designated field during checkout, and your discount will be applied automatically to your order total. If you encounter any difficulties, our team is here to assist you.

We're here to help. If you've missed applying a promotional code, please reach out to our customer service team with your order details. We'll be delighted to assist and ensure you receive the benefit of your offer.

All our pieces are priced in Australian Dollars (AUD). We're based in Australia, and this reflects our commitment to transparency and fair pricing for our valued collectors worldwide.